1. Convenience: The MyTelkom app offers users easy access to manage their Telkom accounts from the convenience of their mobile devices. This includes viewing bills, buying data bundles, and paying bills, streamlining and simplifying account maintenance from virtually any location.
2. Real-time account monitoring: With MyTelkom, customers can immediately check their data and airtime balances, monitor their usage, and receive alerts. This enables effective budgeting and ensures they can promptly purchase additional resources as needed.
3. Self-Service Options: The application provides a range of self-service features, reducing the need to visit physical stores or call customer service. Users can troubleshoot issues, activate services, or make inquiries directly through the app, saving time and enhancing the overall customer experience.
1. **Limited Features**: MyTelkom app can sometimes lack comprehensive features that users expect, such as detailed billing information or sophisticated data usage tracking, leading to a less robust experience compared to other telecommunications service apps.
2. **Performance Issues**: Users may experience slow load times, crashes, or glitches within the app, causing frustration and inconvenience when managing their account or attempting to access services, which can detract from the overall user experience.
3. **Customer Service Integration**: The app might have limited integration with customer service options, offering poor or slow response to support requests. This can be a significant drawback for users in need of immediate assistance or complex problem-solving.
