1. Enhanced Transparency: C.G.Khadya – Janbhagidari app improves the visibility of food grain distribution, allowing beneficiaries to track the status and history of grain allocations, which promotes accountability within the system.
2. Accessibility: The application simplifies the process of accessing crucial information regarding public distribution system (PDS) services for citizens, making it easily available on their smartphones.
3. Grievance Redressal: Users can report issues or grievances directly through the app, ensuring a streamlined mechanism for complaint registration and resolution, thereby increasing the efficiency of the redressal process.
1. Limited Accessibility: The C.G.Khadya – Janbhagidari application may not be usable for those without smartphones or internet access, potentially excluding a significant portion of the targeted beneficiary population, often in rural areas.
2. Usability Concerns: If not designed with user-friendliness in mind, the app could pose difficulties for individuals who are not tech-savvy, such as the elderly or less-educated users, thereby hindering effective utilization of its features.
3. Technical Issues: The application could be prone to bugs, slow performance, or server downtime, which could disrupt service delivery and frustrate users who rely on the app for essential information regarding food distribution and other public distribution system services.
