1. Convenience: IRCTC Rail Connect enables users to book train tickets, check seat availability, and manage reservations on-the-go from their smartphones, eliminating the need for visiting railway counters or being tied to a desktop, thus saving time and effort.
2. Secure Payments: The app offers a range of secure payment options, including net banking, credit/debit cards, and mobile wallets, ensuring safe transactions with quick payment gateways for seamless booking experiences.
3. 24/7 Service: Users can access the services offered by the app at any time, ensuring round-the-clock assistance for booking, cancellation, and enquiry, thus catering to last-minute plans and emergency travel without any time constraints.
1. **Performance Issues**: Users can experience sluggish response times, particularly during Tatkal ticket booking windows when the server load is high, leading to frustration due to the inability to secure tickets quickly during this critical booking period.
2. **User Interface Complexity**: New users may find the interface of the IRCTC Rail Connect app cluttered or non-intuitive, which could create a steep learning curve and may deter those who are not tech-savvy from using the app effectively.
3. **Payment Failures and Refund Delays**: There are occasional glitches with payment gateways within the app, leading to transaction failures or funds being debited without ticket confirmation. Resolving these issues and refund processing can be time-consuming, causing inconvenience to users.
