The Securus Mobile app now requires Android 7.0 or higher. Please update to the latest version.
The app provides the following features to easily setup and manage our incarcerated connection services:
Create a Securus Online account (required for app and website access)
Change password and 4 digit PIN
Setup security questions for easy password reset
Video Connect®
Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
Enroll in Video Connect subscriptions (where available)
Access and view your upcoming scheduled video sessions
Sync details of upcoming video sessions with your calendar
Receive notifications for upcoming video sessions
Manage photos for identification, view transaction history and manage credit/debit cards
Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect
Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:
Enroll and add funds to AdvanceConnect account to always be ready for a call
Select a call subscription package (where available)
See available funds
Add or change phone numbers that can receive calls
View call details and transaction summary
View the last call attempt to a number
Block or unblock calls
Enroll in AutoPay or TextPay
Update or change credit/debit card information
Securus Debit – deposit funds to this account for your contact to use for:
Calling any number they choose
Purchase music, games and movies for their tablet
Schedule and pay for a Video Connect session
Purchase stamps to send eMessages and eCards
Feature availability varies by facility
Messaging Services
eMessaging™
Sign up, purchase ‘stamps’
Send and receive messages
Send and receive eCards - digital greeting cards to encourage and uplift
Attach photos to messages
Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
Multiple attachments – attach up to 5 eCards and photos to your message
Transfer stamps to your contact or prepay for them to reply
Send a 30 second VideoGram
Feature availability varies by facility
Text Connect – send and receive short text messages. Limited availability
