1. **Real-Time Assistance**: Hana Live & Video Chat enables instant communication, allowing users to get immediate answers and support from customer service representatives.
2. **Enhanced Personalization**: The ability to have face-to-face interactions via video chat creates a more personalized and trustworthy customer experience.
3. **Multilingual Support**: The application supports multiple languages, making it accessible and user-friendly for a global audience.
1. **Privacy Concerns**: Users may face privacy issues, as sensitive information can be exposed during live chats and video calls, making data vulnerable to unauthorized access.
2. **Moderation Challenges**: Ensuring appropriate behavior and filtering out offensive content in real-time can be difficult, potentially leading to unsuitable interactions.
3. **Bandwidth Dependency**: The app requires a stable internet connection for seamless video and live chat experiences, which can be problematic in areas with limited bandwidth.
