1. Real-time Monitoring: PLN Mobile provides users with real-time updates on their electricity usage and billing, enabling better management and control of electricity consumption.
2. Easy Payment: The application offers seamless, convenient electricity bill payment options, including various payment methods directly through the app.
3. Customer Support: PLN Mobile includes an in-app customer support feature, allowing users to report issues, ask questions, and receive assistance quickly.
1. **Limited Service Areas:** PLN Mobile has restricted service areas, limiting access for users in more remote or rural locations, potentially excluding a significant portion of its target market.
2. **Frequent Technical Glitches:** Users often report technical issues such as app crashes and slow loading times, which can significantly impact the customer experience and usability.
3. **Complex User Interface:** The application’s interface may be perceived as complicated and unintuitive, making it challenging for less tech-savvy users to navigate and perform necessary tasks efficiently.
