1. Citizen Engagement: Swachhata-MoHUA enables direct participation of citizens in civic issues by allowing users to report sanitation-related concerns, enhancing accountability and responsiveness from urban local bodies.
2. Efficient Grievance Redressal: The app streamlines the complaint management process by categorizing issues and automating the escalation mechanism, leading to quicker redressal times.
3. Data-Driven Decision Making: It aggregates user-generated data on cleanliness, helping authorities identify patterns and deploy resources more effectively to maintain sanitation standards in urban areas.
1. Limited Public Awareness: Many citizens are not aware of the Swachhata-MoHUA app, reducing its potential impact on improving cleanliness and sanitation.
2. Technological Barriers: Users with limited access to smartphones or internet services can't utilize the app, creating a gap in inclusivity and reach.
3. Response and Resolution Time: Complaint resolution may sometimes be slow, with varying levels of efficiency and effectiveness across different municipalities, leading to dissatisfaction among users.
