1. **Ease of Recharge:** My FASTag app allows users to effortlessly recharge their FASTag accounts online using various payment options, ensuring seamless toll transactions without stopping at toll plazas.
2. **Real-Time Tracking:** Users can track their FASTag transactions and balance in real-time, enabling effective management of toll payments and avoiding low balance scenarios that can lead to penalties.
3. **Transaction History:** The app provides a detailed history of all FASTag transactions, aiding users in monitoring their expenses and ensuring transparency in toll payments.
1. Limited Customer Support: My FASTag app users have reported issues with customer service, experiencing delays in response and resolution of their concerns, leading to frustration among users.
2. Technical Glitches: The app occasionally faces technical glitches causing difficulty in recharging FASTags, inconsistency in balance display, and problems in tag activation, leading to inconvenience for users during travel.
3. User Interface and Usability: Some users find the app's interface to be non-intuitive and cumbersome to navigate, which can deter first-time users or those not as technically adept from efficiently using the service.
