1. **Accessibility of Information**: The Voter Helpline app offers a convenient platform for voters to access essential information such as voter registration, polling station locations, and candidate details. This enhances transparency and encourages informed voting decisions.
2. **Simplification of Processes**: The app streamlines various electoral processes, such as applying for voter ID, checking the status of applications, and lodging grievances, saving time and reducing the need for physical visits to election offices.
3. **Notifications and Updates**: Users receive real-time notifications and alerts about election schedules, results, and amendments to electoral rolls or regulations, ensuring that citizens remain up-to-date with the latest electoral developments.
1. Limited Accessibility: The Voter Helpline app may not be easily navigable for older citizens or those less tech-savvy, leading to a barrier in accessing crucial voting information and services, which could impact voter participation among these groups.
2. Dependence on Technology: Requiring a smartphone and internet connectivity can exclude individuals from low-income backgrounds or those living in areas with poor network infrastructure, thus not catering to all potential voters equally.
3. Technical Issues: The app may experience crashes, bugs, or slow performance, especially during high traffic periods such as election days. This can lead to user frustration and potentially prevent users from accessing time-sensitive electoral information when they need it most.
