1. Bill Management: BSNL Selfcare app allows users to view, pay, and download their bills for different services, offering a convenient way to manage payments without the need for physical copies or visiting a BSNL office.
2. Account Details Access: Users have instant access to their account details, service usage, and plan benefits, enabling them to monitor and manage their telecom services efficiently from their smartphones.
3. Online Recharge & Service Modification: The app provides a platform for easy online recharge, tariff plan changes, and activation or deactivation of services, giving users control over their subscription without the need for customer service interaction.
1. Limited Functionality: Users frequently report that the BSNL Selfcare app lacks advanced features and intuitive functionalities found in competitor apps, leading to a less comprehensive user experience.
2. Technical Issues: The app sometimes experiences glitches, slow performance, and unexpected shutdowns, which can hinder smooth operations and frustrate users trying to manage their services.
3. User Interface: The design and user interface of the app are often described as outdated and not user-friendly, making navigation and completing tasks within the app less efficient compared to more modern applications.
