1. **Convenience in Ordering**: The app allows users to browse the menu, customize orders, and place them for dine-in, pick-up, or delivery directly from their devices, streamlining the dining experience.
2. **Loyalty Rewards**: Users can join the loyalty program through the app, earning points for every purchase, which can be redeemed for discounts and free items, enhancing customer value.
3. **Waitlist Management**: The app provides real-time access to restaurant wait times, enabling users to add their names to the waitlist before arrival, reducing wait periods and improving the overall dining experience.
1. Limited Functionality: The app may not offer full menu customization, which can frustrate users seeking to tailor their meals precisely.
2. Performance Issues: Some users report slow loading times and glitches, impacting the user experience and order efficiency.
3. App-Specific Promotions: Discounts and offers might be exclusive to the app, compelling users to download it even if they prefer not to use it for ordering.
