1. Reporting Efficiency: The Meri Sadak app enables users to directly report issues related to road conditions. By allowing photo uploads, it ensures accurate and swift communication to authorities, thereby facilitating faster response and repair actions.
2. Transparency: The application promotes transparency in road maintenance by tracking complaints and holding concerned departments accountable, ensuring public grievances are addressed systematically.
3. User Convenience: With the app, users can submit grievances and monitor progress anytime, anywhere, without the need to visit government offices, saving time and simplifying the process of road complaint redressal.
1. Limited User Base: Meri Sadak is primarily aimed at users in rural areas of India, which often have lower smartphone penetration and internet access, potentially excluding significant segments of the population.
2. Accessibility Issues: The app may not be fully optimized for individuals with disabilities, thereby impeding usage by users who might have visual, auditory, or physical impairments.
3. Technical Glitches: Users sometimes report bugs and glitches within the app, leading to crashes or unresponsiveness, which can hinder the reporting process and affect the overall user experience.
