1. **Efficiency**: CAINIAO streamlines the logistics process, significantly reducing shipping time for both domestic and international parcels.
2. **Cost-Effective**: The application offers competitive pricing and consolidates packages, saving users money on shipping costs.
3. **Real-Time Tracking**: Provides up-to-date tracking information, allowing users to monitor their shipments from dispatch to delivery.
1. **Limited Customer Support:** Users often face difficulties in reaching responsive customer service, leading to unresolved issues and frustrations.
2. **Complex User Interface:** The app’s design can be confusing and not user-friendly, especially for first-time users or those unfamiliar with logistics apps.
3. **Inconsistent Delivery Times:** Deliveries can be unpredictable, with significant delays occurring occasionally, which undermines the reliability of the service.
