1. **Convenient Access**: JMO provides easy access to various BPJS Ketenagakerjaan services, enabling users to check their membership status, balances, and claims from their smartphones.
2. **Efficient Claims Processing**: The application streamlines the submission of claims, allowing users to upload required documents and track the status of their claims in real-time.
3. **User-Friendly Interface**: JMO offers an intuitive and user-friendly interface, making it simple for users of all technological backgrounds to navigate and utilize its features effectively.
1. **Data Privacy Concerns**: Users might worry about the security of personal data due to potential breaches or insufficient protection measures within the JMO application.
2. **Technical Issues**: Frequent bugs, slow performance, or unexpected crashes may frustrate users and hinder their ability to complete necessary tasks efficiently.
3. **Limited Accessibility**: The application might not be fully accessible or user-friendly for people with disabilities or those who are not tech-savvy, limiting its overall usability.
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