1. **Convenient Booking**: The CGV CINEMAS INDONESIA app offers a streamlined ticket booking process, allowing users to select seats, showtimes, and make payments easily from their mobile devices.
2. **Exclusive Promotions**: The app provides access to special promotions, discounts, and member-only deals, helping users save money on their movie-going experiences.
3. **Personalized Experience**: Users can create profiles to track their viewing history, receive personalized movie recommendations, and get notifications for upcoming releases and events.
1. Inconsistent Performance: Users frequently report app crashes and slow loading times, leading to a frustrating ticket booking experience.
2. Limited Payment Options: The app lacks integration with several popular local payment methods, limiting convenience for many users.
3. Poor Customer Support: Users often experience delayed responses or lack of resolution from customer service, making issue resolution time-consuming.
