1. **Convenient Access to Services**: Mobile JKN allows users to easily access healthcare services, insurance information, and benefits directly from their smartphones, simplifying the management of their healthcare needs.
2. **Real-time Information**: Users can receive real-time updates on their insurance claims and coverage status, ensuring they have up-to-date information at their fingertips.
3. **User-Friendly Features**: The app offers a range of user-friendly features such as online registration, premium payments, and claim submissions, streamlining administrative processes and saving time.
1. **User Interface Issues**: The Mobile JKN application often has a cluttered interface, making it difficult for users to navigate and find necessary information promptly.
2. **Performance Problems**: Users frequently report slow load times and occasional crashes, particularly during peak usage periods, which hampers its reliability.
3. **Limited Compatibility**: The app has limited compatibility with certain older devices and operating systems, restricting access for some users who cannot afford to upgrade their technology.
